UAE poll shows best and worst performing digital services in the country

Web DeskWeb Editor

04th Sep, 2021. 04:01 pm
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DUBAI: The UAE’s Ministry of Interior has been named as the best performing government entity in terms of digital services, Arab News quoted Vice President and Prime Minister Sheikh Mohammed Bin Rashid Al Maktoum, as saying.

The survey of 55,000 service users highlighted the best and worst performing government departments in the UAE, based on their digital services.

The Ministry of Education was deemed the worst performing, while the Federal Tax Authority came in second.

Meanwhile, the second best performing of the 30 entities evaluated providing 1,300 digital services, was the Federal Authority for Identity and Citizenship (ICA); followed by the Ministry of Foreign Affairs and International Cooperation, the Ministry of Climate Change and Environment, and in fifth position, the Ministry of Community Development.

Sheikh Mohammed said the survey was conducted “to ensure transparency” and provide efficient digital services within the UAE government, as part of a “whole-of-government digitisation”.

The remaining three underperformers were the Securities and Commodities Authority, the General Pension and Social Security Authority and the Ministry of Energy and Infrastructure.

The Dubai ruler said underperforming departments will be given 90 days to improve their services before a reevaluation.

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