PM takes notice against delayed actions on citizens’ applications

Prime Minister Imran Khan has directed Federal Ministries, Divisions and provincial governments to timely dispose of applications related to core service functions such as issuance of licenses, NOCs and domiciles.

According to a letter issued by the Prime Minister Office, the Prime Minister has taken a serious view of delay by Federal Ministries, Divisions and provincial governments in action on the applications of citizens.

The Prime Minister has directed for disposal of unattended or delayed applications within the next four weeks and submission of the report to his office by the federal ministries and divisions and to the Chief Minister House by the provincial governments.

The Prime Minister has also asked these tiers of government to work out minimum timelines for processing of such cases and project such timelines on their websites and notice boards within ten days to build confidence of people in government functionaries.

If such cases cannot be disposed of within the stipulated timelines for certain reason, the delay shall be explained to the application in writing.

The federal ministers and chief ministers have been asked to closely monitor implementation of the above directive in the interest of good governance and public interest.

The report by the heads of division, attached organisations, chief secretaries, field formations etc will certify about taking-up of the pending service delivery-related applications.

“This will help the citizens to know in advance the probable processing timeline of their cases,” it added.

The reason for delay of those cases, which cannot be disposed of in stipulated time or required further time, will be explained to the applicant in writing.

The progress on cases will be constantly monitored by all federal and chief secretaries, and heads of organisations who will submit a quarterly certificate to the prime minister’s office or chief minister’s office.