WhatsApp working on feature which includes in-app support for users

Widely-used messaging service WhatsApp is reportedly working on in-app support to let users instantly report any problem they come across or when it stops working.

WhatsApp new versions for Android may include in-app support for reporting problems. The messaging platform is currently developing a feature that allows communicating with the technical support team.

According to WABetaInfo, the Facebook-owned messaging platform is developing a feature which will allow communicating with the technical support within the app.

WABetaInfo, explaining the reason behind the forthcoming update, wrote on its web page earlier today: “Have you a problem with WhatsApp? Isn’t something working? Do you want to report a bug? You can actually send an email to [email protected], but it must be said that it’s not really convenient, and users receive an automatic response a lot of times.”

Earlier, WhatsApp began testing ‘always mute’ option along with multiple features on beta for Android users as well.

The useful ‘always mute’ feature and ‘media guidelines’ are being tested in the newly-released WhatsApp version 2.20.201.10 beta for Android.

The ‘always mute’ feature is being rolled out for beta testers on Android only and it might take a few days to reach a majority of them.

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