A Hindu man cancelled his order on app-based food delivery service because the delivery person was from a different religion.
The company responded by taking a stand and is getting a lot of praise for it on social media.
The user of the app complained to the company about how the service had “allocated a non-Hindu rider” to deliver an order. He added that the company said “they can’t change rider and can’t refund on cancellation”.
Infuriated with the cancellation charges, the man threatened the service with legal action.
The user also shared a conversation with the company’s help desk, which had wanted to know what the issue with the rider was.
“We have Shrawan and I don’t need a delivery from a Muslim fellow”, the user wrote in the conversation.
The company replied that the cancellation after the delivery person has picked the order would cost the user Rs237.
The user alleged that the company blocked him from accessing the details of his order on the site.
“Now the history of my latest order has been blocked I asked them to cancel they did it why aren’t they showing details on the site they can show that I ordered cancellation without refund they did so,” user added.
As the man’s complaint garnered attention, the company wrote on Twitter to reply: “Food doesn’t have a religion. It is a religion.”
Then company’s CEO also weighed in with a tweet in which he stood by the company’s decision.