Dubai Metro: Avoid these 31 violations or face up to AED 2,000 fine

Web Desk

18th Feb, 2024. 08:01 pm
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Dubai Metro: Avoid these 31 violations or face up to AED 2,000 fine

The Dubai Metro has become a crucial part of the city’s public transportation system, changing how people get around with its speed, reliability, and convenience.

It connects various neighborhoods in Dubai, making travel safer, quicker, and more comfortable for millions of residents and visitors every day.

However, it’s essential to follow the rules when using the Metro to avoid getting fined. These rules help keep everyone safe and ensure the system runs smoothly. Violations such as smoking, littering, or not validating tickets could result in fines of up to AED 2,000.

Violation Description	Fine in dirham
Using public transport facilities and relevant transport services, or entering/exiting the fare zone areas without paying the exact fare	Dh200
Failing to present the nol card upon request	Dh200
Using a card designated for someone else	Dh200
Using an expired card	Dh200
Using an invalid card	Dh200
Selling nol cards without prior permission from the authority	Dh200
Using counterfeit card:	Dh500
Causing a disturbance or inconvenience in any way to users of public transport, public facilities and services	Dh100
Accessing or sitting in areas designated for specific categories	Dh100
Eating and drinking in areas where it is prohibited to do so	Dh100
Sleeping in passenger shelters or any place where sleeping is prohibited	Dh300
Damaging, vandalising or destroying equipment or seats on public transport, public facilities	Dh2,000
Parking vehicles in areas designated for metro users for a period exceeding the permitted period	Dh100 per day and up to Dh1,000
Entry into restricted areas inside public transport, public facilities in violation of posted warning signs and boards	Dh100
Standing or sitting in non-passenger areas inside public transport, public facilities	Dh100
Putting feet on seats	Dh100
Selling or promoting goods and commodities in any way inside inside public transport, public facilities	Dh200
Failure to comply with the instructions of the inspectors or authorised personnel of the authority, or obstructing the performance of their duties	Dh200
Using public transport, public facilities and services contrary to the authority’s instructions posted on signboards	Dh200

Bringing animals into public transport, public facilities and services, except guide dogs for blind persons	Dh100
Spitting, littering, or performing any act that would compromise the cleanliness of public transport, public facilities and services	Dh200
Smoking inside public transport, public facilities and services	Dh200
Misusing lifts or escalators	Dh100
Boarding the public transport, public facilities and services by climbing or jumping	Dh100
Opening the doors or attempting to access or leave public transport while it is moving between stations and stops	Dh100
Carrying or using materials or equipment that may cause inconvenience to users of public transport, public facilities and services or endanger their safety	Dh100
Causing any distractions or obstruction to driver of public transport while he is driving	Dh200
Carrying alcoholic beverages inside public transport, public facilities and service	Dh500
Carrying hazardous items, including weapons, sharp tools or inflammable materials, inside public transport, public facilities and services	Dh1,000
Using any security or safety device or tool, including emergency exits, when it is not necessary	Dh2,000

Ways to pay RTA fines for violations on public transport:

-Passenger can pay the fine to the inspector who issued it on the spot. When the fine is issued, a passenger receives a notification from Road and Transport Authority (RTA) specifying the fine amount.

-The RTA website has a dedicated portal through which you can pay fines.

-RTA Customer Happiness Centres around the city offer fine paying services as well. All you need is the fine number received from RTA at the time of issuing.

-For bus passengers, fines can be paid through self-service machines.

Disputing your fine

If you want to challenge a fine given by a Metro inspector, make sure you have all the necessary paperwork.

This includes the fine number mentioned on the notification, the receipt if you paid the fine through the inspector or service centers, a copy of the fine notification form, your Nol card or the card number on the back of it, and for those on visit visas, a copy of the visit visa, entry stamp, and passport. Additionally, include any other documents that can support your appeal.

To dispute the fine, send an email to ask@rta.ae with the subject “Fine appeal” and include the fine number. Attach all required documents to the email.