ISLAMABAD: Prime Minister Shehbaz Sharif said that the overbilling was unacceptable and strict action would be taken against officers involved in such practices

The prime minister chaired a review meeting on the performance of Electricity Distribution Companies (DISCOs). The deliberations centered on the affairs of Lahore Electric Supply Company (LESCO), Peshawar Electric Supply Company (PESCO) and Faisalabad Electric Supply Company (FESCO).

During the meeting, prime minister said directed to complete the installation of smart meters as soon as possible to ensure transparency in the billing system and called for concrete steps to prevent electricity theft.

He expressed concern over the delay in the appointment process of Chief Executive Officers (CEOs) of the distribution companies and directed for ensuring CEOs’ appointments through a highly transparent process and asked for its completion at the earliest.

Recruitment of workforce in distribution companies should be merit-based, with no compromise on transparency, he further added.

The prime minister said that all the available resources should be utilized to meet the targets of NEPRA.

The meeting was given a detailed briefing on the achievement of targets which included recovery rates (up to November of FY 2024-25): LESCO: 96.82 percent, PESCO: 87.98 percent and FESCO: 97.57 percent.

Transmission and distribution losses (up to November of FY 2024-25) in these companies remained at: LESCO: 13.04 percent, PESCO: 33 percent and FESCO: 6.01 percent.

LESCO, PESCO and FESCO offered consumers’ facilities for complaint resolution and other services via call centers, emails, websites, interactive voice response (IVR) systems, and NEPRA’s mobile and web services.

Moreover, free access to the 118 helpline from all mobile operators was being ensured for complaints related to electricity transmission, it was further added.

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The complaint resolution (up to November) stood at: LESCO; 99.2 percent, PESCO; 99.9 percent and FESCO; 99.7 percent.