Verizon fiber issue caused outage, which impacted voice calls on West Coast

Verizon says an outage that interrupted voice conversations on Wednesday afternoon has been restored, and that anyone who is still experiencing problems should reset their device.

Mobile phone customers in cities in the western part of the country were the most affected by the outage, according to the outage reporting site Downdetector. Sacramento, Los Angeles, Phoenix, Denver, Las Vegas, Reno, Seattle, Tucson, and Spokane were among the cities with the most outages reported.

Hey @Verizon your service is down .. haven’t been able to make a call for over an hour @VerizonSupport

— Michelle Dapper (@KCRAdapper) April 20, 2022

“A fiber issue in the core of the network caused some of our customers to experience intermittent call failures today,” Verizon spokesperson Liz Maly told KCRA 3 in a statement at 4:30 p.m. “The issue was identified and resolved by Verizon engineers and the majority of impacted customers should be seeing service as usual. If any customer is still experiencing lingering issues, please restart your device. We apologize for any inconvenience this may have caused.”

Verizon’s Twitter help page has previously reacted to those who had been affected by the outage individually.

It was not apparent how many clients had problems in total.

On Wednesday afternoon, Downdetector was displaying outage complaints from AT&T, T-Mobile, and Xfinity.

T-Mobile and AT&T, on the other hand, claimed the problem was not theirs.

A T-Mobile spokesman told KCRA 3, “We’ve looked into this and confirmed that calls are going through on our network,” “However our customers may not be able to reach someone with Verizon service at this time.”

AT&T’s wireless network “is operating normally in the area.” according to the company.

Xfinity has also been contacted by KCRA 3.

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