• There had been 12,700 complaints made against CMOs.
• About 12,585 (99 percent) complaints had been resolved.
• The majority of the total telecom customer base consists of cellular mobile users.

The majority of the total telecom customer base consists of cellular mobile users. The most complaints are therefore related to this group. By October, there had been 12,700 complaints made against CMOs, of which 12,585 (99 percent) had been resolved.

5 781 complaints were made against Jazz, of which 5 760 (99 percent) were handled, according to PTA data. Additionally, 2,476 complaints were made against Telenor, and 2,421 (or 97% of them) were settled.

Similar to this, 3,308 complaints were made against Zong, and 3,287 (99 percent) of them were resolved. Ufone received 1,133 complaints in total, 1,115 of which (98 percent) were handled.

Additionally, PTA received 157 complaints about basic telephone service, 94 of which were resolved in October, for a resolution rate of 59%. Furthermore, 389 (74 percent) of the 520 complaints made against ISPs were resolved.