Veolia is now hiring in the UAE for multiple positions

Veolia, the world’s largest environmental services company, has been providing water, energy, and waste management solutions for over 160 years.

With a workforce of over 200,000 across five continents, Veolia focuses on practical solutions to manage water, waste, and energy, contributing to resource access, preservation, and renewal.

In 2021, the company achieved EUR 28.5 billion in revenues, serving millions with drinking water, sanitation, energy production, and waste recycling. Veolia aspires to be an ecological transformation benchmark, envisioning a better 21st century as a resource.

In the Near and Middle East for over 30 years, Veolia has delivered innovative and sustainable water and waste services with over 3,000 employees, a strong regional network, and 6,000 project references, continuously developing new initiatives through partnerships and contractual schemes.

About the Company

Veolia, the world’s largest environmental services company, has been serving the public and private sectors with vital water, energy, and waste management solutions for over 160 years.

With a workforce of over 200,000 across five continents, Veolia devises practical solutions for water, waste, and energy management, contributing to resource access, preservation, and renewal.

In 2021, Veolia Group achieved a revenue of EUR 28.5 billion. In 2020, they provided drinking water to 95 million inhabitants, sanitation to 62 million, produced nearly 43 million MWH of energy, and recycled 47 million metric tons of waste.

Veolia aspires to be the standard for ecological transformation, aiming to shape a better 21st century and identifying as #resourcers.

In the Near and Middle East, Veolia has operated for over 30 years, delivering innovative and sustainable water and waste services to industries, governments, communities, retail, and commercial businesses.

With a workforce exceeding 3,000 in the Near and Middle East and a network of ~12 offices in the UAE, Oman, Saudi Arabia, Qatar, Bahrain, Kuwait, Jordan, Lebanon, and Turkey, Veolia has over 6,000 project references in the region. They continue to develop new projects through public-private partnerships and innovative contractual schemes.

Job Description: Customer Service Executive

Job Location: Dubai, UAE

Job description / Role

Job purpose:

The role of the customer service executive involves delivering service information to customers, conveying issues, and communicating clients’ complaints to the operations team. Subsequently, they are tasked with monitoring progress and updating clients. All these responsibilities must align with the organization’s requirements, ensuring compliance with short-, medium-, and long-term business objectives, as well as adhering to the terms outlined in various contracts and the Integrated Management System.

Job responsibilities:

1. Management of queries, potential complaints and incoming calls : process and provide solutions for all customer queries, needs and demands (Q&A).
2. Log collection issues according to their types and provide feedback to the Community Manager after investigation with the operations.
3. Keep records of all data.
4. Educate the customers about all the services related information, reward system, and any change to the procedures when necessary.
5. Contribute to the re-assignment of the collection missed by our collectors within 48h
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Follow-up of the rewards partner vouchers

1. Attract potential customers by answering service questions; suggesting information about other services.

Follow up of the requests coming through the eShop

1. Receive customers’ complaints and handle them as per RECAPP Customer Management Procedure.
2. Follow up to ensure that appropriate actions were taken on customers’ requests.
   Liaise with clients and prepare required documents to issue NOCs from related authorities to dispose of selected waste, i.e. hazardous waste or sludge.
3. Assist with other tasks including quotations, invoices, asset deliveries.
4. Handling and recording the department’s petty cash.
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5. Attend regular Operations Department meetings.
6. Diligently performs any other reasonable work or related tasks at the request of his/her manager.

Quality Health Safety & Environment:

1. Understand, implement, and follow the Veolia QHSE policies.
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2. Report any HSE incident immediately, as per RECAPP HSE procedures.
   Implement and coordinate QHSE procedures onsite.
3. Implements and encourages a behavioral-based safety culture through safe job observations.
4. Perform daily meetings with subordinates to monitor and promote a safe workplace.
   Actively participate in the HSE incident investigations and prepare the required reports in consultation with the department’s manager.
5. Never attempt to do the job in an unsafe manner, which may adversely affect them, co-workers, and/or the general public.
6. Carrying out assigned tasks and duties in a safe manner, in accordance with instructions, and to comply with QHSE procedures
7. Consult a senior if you are aware of any unsafe practice or condition or if you have any doubts about the safety of any situation.
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8. Obtaining and using the correct tools and equipment for the work and not using any that are unsafe or damaged All tools, equipment, and personal protective equipment must be stored in good condition in the approved place after use.
9. Use the correct personal protective clothing and equipment and follow the safety requirements and procedures.

Veolia Values:

Comply with Veolia Group Values; Responsibility, Community Spirit, Respect, Innovation and Customer Focus

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1. Take initiative and always act in a professional and ethical manner.
2. Represent RECAPP in a courteous, helpful and business-like behavior.
3. Maintain an uncompromised level of confidentiality and integrity related to all RECAPP information and operation in general.
4. Adhere to and encourage adherence to all corporate policies and procedures.

Teamwork and Collaboration:

1. Maintain coordination and effective working relationships with RECAPP teams.
   Train, assist and develop RECAPP colleagues.
2. Participate in overtime tasks as required from time to time.

Organising and Reporting:

1. Preparing monthly reports and submitting them to customers.
2. Ensure that reporting is performed promptly and accurately.
3. Organize soft & hard files with focus on digitalization.
4. Produce and update reports within specified time as required.

Communication:

1. Report all relevant information to the department’s manager promptly and accurately.
2. Ensure effective and prompt communication at all times.

How to Apply

Candidates who are interested can apply for job vacancies at Veolia using the provided link.

APPLY NOW

Requirements

Educational Requirements :

1. Hold a relevant educational qualification from a well recognised and reputable academic institution fit for the required job function.
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2. At least 4 years proven experience in the same position preferably in the waste management, oil & gas or related sectors.

   Technical Skills :

3. Good knowledge of waste management practices and hazards.
4. General knowledge of Environmental hazards and HSE principles.
5. Innovative and continual improvement mindset.
6. Effective problem identification and problem solving.
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   Teamwork and Collaboration :

7. Ability to adapt to changes in the work environment.
   Maximum flexibility due to the nature of work.
8. Ability to work effectively in a multicultural team environment.
   Excellent interpersonal and conflict handling skills.

   Communication :

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9. Good command of written and spoken English and Hindi/ Urdu is a must.
   Good command of Arabic is an advantage.
10. Able to transfer knowledge to colleagues, interns and students.
    Ensure proper record keeping.
11. Communicate accurately, correctly, timely, effectively and in an appropriate manner using email, documentation and verbally.

    Organizing and Reporting:

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12. Excellent planning and organizing skills.
13. Excellent workload and time management.
14. Excellent report writing skills with attention to detail, correctness and accuracy with good use of English and technical terminology.
15. Able to create new reports and tools for use by employees and department’s manager…

    IT Skills:

Proficiency in Google suite and apps.

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