KW&SC Marks One Year of Complaint Management Centre; Mayor Karachi Vows Continued Reforms

KARACHI: The Karachi Water and Sewerage Corporation (KW&SC) marked the first anniversary of its Complaint Management Centre (CMC) with a ceremony held at the Chairman’s Secretariat, Karsaz.

The event was attended by Mayor Karachi and KW&SC Chairman Barrister Murtaza Wahab Siddiqui, CEO Ahmad Ali Siddiqui, COO Engineer Asadullah Khan, Director Training Elahi Bakhsh Bhutto, Director IT Abdul Ghani Shaikh, In-charge Hydrants Cell Muhammad Siddiq Tunio, CMC In-charge Officer Syed Farhan Hashmi, and officials from various departments of the corporation.

Swift Redressal of Citizens’ Complaints is Our Priority: Murtaza Wahab

Addressing the ceremony, Mayor Karachi Barrister Murtaza Wahab said that the establishment of the Complaint Management Centre marked a milestone in the Corporation’s history, aimed at ensuring prompt resolution of citizens’ grievances and improving service delivery.

He said “Timely redressal of public complaints reflects our strong commitment to citizen service”.

According to the Mayor “Outstanding performance of the CMC over the past year proves that the Water Corporation is moving toward modern governance and transparent management.”

Resolving Thousands of Complaints is a Matter of Pride: CEO Ahmad Ali Siddiqui

Speaking on the occasion, KW&SC CEO Ahmad Ali Siddiqui said the CMC team had effectively resolved thousands of public complaints during the past year, which is a matter of pride for the organization.

He said the Corporation’s policy is based on transparency, performance, and restoring public trust, and the success of the CMC reflects this vision in action.

Technology Strengthened Direct Communication: COO Asadullah Khan

KW&SC COO Engineer Asadullah Khan stated that the establishment of the CMC has strengthened direct communication between the Corporation and the citizens.

He also said “By integrating modern technology, we have improved the processes of complaint analysis, monitoring, and rapid resolution to ensure greater public convenience”.

Reforms and Innovation to Continue

The event concluded with a cake-cutting ceremony, after which Mayor Karachi and KW&SC officials reaffirmed their commitment to continue administrative and technological reforms to enhance public convenience and make Karachi a cleaner, better, and more developed city.